High Speed Fiber Internet - Project Aurora

Call 1-888-236-2947

Check out Facebook for updates: Northern Lights Fiber - Project Aurora

Reference the Experience Book, a copy of which has also been mailed to your home.

Visit www.northernlightsfiber.ca to learn more about Northern Lights Fiber and their services.

Northern Lights Fiber was co-founded by Grande Prairie residents Jodi and Arjen Bloomer-Kaput with the goal of offering families, businesses, and industry the best internet in the market, that is 'Made in Alberta' by a great team who deeply cares about our customers and our communities. 

The digital divide is the difference between the connectivity that urban centres and their residents enjoy, compared to the lack of connectivity and quality internet that is seen in rural areas. Northern Lights Fiber are closing this gap permanently. They are going far beyond the 50 mbps/10 mbps speeds as the standard is set today and bringing residents 10,000 mbps enabled infrastructure for your home and business! To do this they are building brand new networks/infrastructure for your area and connecting your home to world class fiber optics. They will be building this in the ground and past your home or business.

Fiber internet has virtually no limit on speed or capacity. This means that when Northern Lights Fiber sells you a 1000 mbps package, you will GET 1000 mbps. Plain and simple.

Because of the abundance of speed and capacity and the near limitless potential to increase speeds and capacity of fiber, Northern Lights Fiber won't need to upgrade, rebuild, or reinvest in new fiber infrastructure for many generations. This means that what is built and installed to many homes will still service and vastly outperform any service, even decades down the line. This is truly a one-and-done upgrade that will solve your connectivity needs once and for all.

Northern Lights Fiber have also invested in the best WiFi hardware for your home that the industry has to offer, so your WiFi is as good as your fiber internet that powers it. You can connect over 250 devices to just one router!

By signing a Fiber Access Request (FAR), you give Northern Lights Fiber permission to build fiber internet lines to your home - with no obligation to take Northern Lights Fiber services after the network construction is completed to your home. However, once you have fiber lines built through Northern Lights Fiber, you can sign up anytime and access fiber internet when you're ready!

Sign up online today to ensure you are included: Fiber Access Request (FAR)

Construction is already taking place, but there is lots of work ahead. You can follow Northern Lights Fiber - Project Aurora on Facebook or reach out to the Customer Service Team with any questions.

• Call 1-888-236-2947
• Check out Northern Lights Fiber - Project Aurora on Facebook for updates.
• Reference the Experience Book, a copy of which has also been mailed to you or can be obtained from the Saddle Hills County Office.
• Visit www.northernlightsfiber.ca to learn more about Northern Lights Fiber and their services.

Northern Lights Fiber will not charge construction for anyone in Saddle Hills County that is within the scope of the project. You can submit a Fiber Access Agreement (FAR) which allows Northern Lights Fiber to build you free fiber infrastructure to your home for now or future use.

If you sign a Fiber Access Agreement (FAR), during the construction process Northern Lights Fiber will need to bury this new infrastructure to your home. This is called 'The Drop'. If you decide to sign up for services, a small box will also be installed on the side of your house, called a Network Interface Device (NID). The NID allows the line to be cleanly and securely installed into your home.

Having fiber infrastructure will future proof your home for generations to come, and while cities already have this infrastructure, it's extremely rare for rural communities in Canada to have this new fiber infrastructure.

This will not only be good for your household and local businesses, but real estate studies strongly suggest the increase of property values when this infrastructure is installed to your home. 

The flags on your lawn are to mark out important infrastructure that already exists in utility rights-of-way as well as anything going up to your home itself. The flags are there so construction crews know where not to dig. This ensures that Northern Lights Fiber can avoid accidents and dangerous situations for crews due to striking unknown utilities like gas and electrical lines with equipment. It is critical that these are not removed or moved as they are imperative to the safety of crews and your property!

For more information on this process, please reference the Experience Booklet, which has more detailed information.

Northern Lights Fiber are proud to source Albertan, Canadian, and North American products whenever possible. Their products are engineered and specified for networking in northern Canadian climates to ensure longevity and reliability expectations are met.

Northern Lights Fiber use various methods and pieces of equipment when building the network. These range from large hydrovac trucks, to specialized tools such as directional drills, vibratory plows, and even some hand digging by crews. Each of these aspects are part of how they dig and bury infrastructure, feet below the ground for thousands of kilometers all across northern Alberta. For more information, please see the construction section in the Experience Booklet and check out the detailed construction process steps!

When construction is finished, Northern Lights Fiber always return affected areas to as close to original form as possible. They are not purposefully making a mess, but this is a big infrastructure project to update broadband infrastructure. Crews will backfill with soil, seed and water grassed areas, and patch any asphalt or driveway damage that may possibly occur. It's very important to Northern Lights Fiber that this work is done right and done well. They will always do their best to make as little physical impact as possible!

If you have any concerns or want to report any activity, please email construction@canadianfiberoptics.ca 

For urgent situations please call the Customer Service Centre, otherwise please allow up to for 5 working days for a response.

Yes. Northern Lights Fiber only place pubic serving infrastructure in the public right-of-way. This infrastructure is required to serve entire communities. Any infrastructure needed to connect your individual home or business is done by submitting a Fiber Access Agreement (FAR) or contacting Sales. 

Visit www.northernlightsfiber.ca/#Residential if you would like to sign up for services to your home. You can also submit a Fiber Access Agreement (FAR) to request service.

No. Northern Lights Fiber fastest and best 1000 mbps service package ($139/month) is less expensive than Starlink ($150/month) and it is many times faster on both the upload and download speeds. It is also much more reliable and will see less interruptions and general downtime. There is an even larger gap between Northern Lights Fiber services and other wireless or copper-based internet services. With Northern Lights Fiber packages, they deliver a superior experience and internet service that works very well and can support as much usage and technology as you wish to connect. The best part is they are a locally grown and operated company that supports you with local techs and staff. When you need them, they are easily reachable and available to help you!

Northern Lights Fiber offer three standard fiber internet speed packages which all include:

• Unlimited Data
• Free, Cutting-Edge, WiFi Coverage
• Baseline Support with the Northern WiFi App
• Free Installation with Early Sign-Up or Free Fiber Construction without Service if you sign a Fiber Access Request (FAR)
• Free Equipment with Every Two-Year Contract

Aurora 100 - $89/month (up to 120 mbps download and upload)

Aurora 500 - $1199/month (up to 520 mbps download and upload)

Aurora 1000 - $139/month (up to 1000 mbps download and upload)

In addition to really fast internet, they also provide:

• Home phone services
• Protect IQ - Protect IQ offers robust cybersecurity features, safeguarding your digital assets from threats such as malware, phishing, and identity theft, providing peace of mind in an increasingly interconnected world.
• Experience IQ - Experience IQ is a service that helps you control and protect your children or grandchildren from harmful or inappropriate content, limits screen time on devices or applications, and displays online usage through the enhanced parental control app.
• WiFi6 Mesh Extender

The WiFi6 Mesh Extender is only $9.99 per month. If you're unsure if it's needed, Northern Lights Fiber can always make an assessment when they're at your home during installation. They also have bundles that include the use of mesh extenders and additional features at a great price. Check out www.northernlightsfiber.ca/#Residential 

Yes, but this is not recommended as it's very hard for Northern Lights Fiber to service and troubleshoot services. Any additional services would require Northern Lights Fiber WiFi equipment be used. 

No. If you commit to two years your router is provided to you for free. The WiFi is state-of-the-art WiFi6 technology and can connect 250 devices at one time!

Yes. Fiber internet empowers seniors by providing fast, reliable connectivity that enhances their online experiences, fosters social connections, and improves their overall quality of life and independence, while also supporting their healthcare and information needs. 

Northern Lights Fiber have Alberta's best seniors plan. Their discounted Seniors Package is only $70/month and includes a number of great features:

• 100 mbps Unlimited Usage Fiber Internet
• Protect IQ Advanced Virus, Malware, and Intrusion Protection
• Free Canada Wide Home Phone
• Free Installation and hardware

Yes. There are no data caps, speed throttling, or overall charges ever. Check out www.northernlightsfiber.ca/#Residential for more information on packages and service.

Month-to-month contracts are available, if needed. Although you will pay more monthly overall and a hardware cost up front.

If you're planning on moving within the same area, your service can move with you, free of charge, or you can transfer your fiber services to the next person who will live in or own your home, also free of charge. Call 1-888-236-2947 for more information on month-to-month services.

Once construction past your house and splicing (connecting of the fibers) is complete, you will hear from someone 2-3 weeks beforehand to book installation. Sometimes this can be faster, depending on crews schedules. 

The average installation will take about two hours, although this can sometimes be longer if needed. The Customer Service representative booking the installation will be able to answer any questions.

No. You will not pay until you receive service. 

You are encouraged to sign up as soon as possible to help Northern Lights Fiber know where services are needed for the installation plans. 

It would not interfere with any satellite TV.

Fiber internet would give residents the option to “cut the cord” or “cut the dish” – and save significant money by subscribing to OTT (over the top) systems like Netflix, Amazon, Disney+ etc.

It’s important to note that for those that still like the evening news and sports, they can still buy cable/satellite, but these channels are now available on OTT also. 

This is not 5G technology. This is a physical connection. And if people choose, they can turn off the WiFi (wireless) connection inside their homes, and connect their computer direct to the router provided.